What data do we collect?

Meraki Mou collects the following data:

• Personal identification information (Name, telephone number and email address)

How do we collect your data?

You directly provide Meraki Mou with most of the data we collect. We collect data and process data when you:

• Register online.
• Make an enquiry or a booking.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browser’s cookies.

Meraki Mou may also receive your data indirectly from the following sources:

• Facebook, Instagram, X formerly Twitter

for example, if you Like, Share, Comment or Tweet using your name or username.

How will we use your data?

Meraki Mou collects your data so that we can:

• Process your enquiry or booking and manage your account.
• Email you with special offers on other products and services we think you might like.
• Send push notifications and relevant information

When Meraki Mou processes your enquiry or booking, it may send your data to and also use the resulting information from, credit reference agencies to prevent fraudulent purchases, i.e. app downloads.

How do we store your data?

Meraki Mou securely stores your data on global Cloudflare servers.

Retention periods of personal data.

Meraki Mou will keep your personal information until you request us to delete the information.

Marketing

Meraki Mou would like to send you information about our products and services that we think you might like, as well as those of our partner companies where appropriate.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Meraki Mou from contacting you for marketing purposes or giving your data to other partners.

If you no longer wish to be contacted for marketing purposes, please email:

hello@merakimou.com

What are your data protection rights?

Meraki Mou would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Meraki Mou for copies of your personal data.

The right to rectification – You have the right to request that Meraki Mou correct any information you believe is inaccurate. You also have the right to request Meraki Mou to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Meraki Mou erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Meraki Mou restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Meraki Mou’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Meraki Mou transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

hello@merakimou.com

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit: http://allaboutcookies.org/

How do we use cookies?

Meraki Mou uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Understanding how you use our website

What types of cookies do we use?

There are several different types of cookies, however, our website uses:

• Functionality – Meraki Mou uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and the location you are in. A mix of first-party and third-party cookies is used.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Meraki Mou website contains links to other websites.

Our privacy policy applies only to our website, so if you click on a link to another website, it is your responsibility to read their privacy policy.

Changes to our privacy policy

Meraki Mou keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was created on 18th January 2024.

How to contact us

If you have any questions about the Meraki Mou privacy policy, or the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

How to contact the appropriate authorities

If you feel that we have not handled your data protection to your satisfaction, please visit the following website:

UK Client/Website

https://www.gov.uk/data-protection/make-a-complaint

EU Client/Website

https://edps.europa.eu/data-protection/our-role-supervisor/complaints_en